How do I verify my identity?

How do I verify my identity?

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Level 1 authentication verifies your identity with a government-issued identification document. It is done online using your phone. Please have a photo ID ready at hand, such as a driver's license or passport. Submitted documents will be reviewed by us. Please complete your profile before proceeding with the identification verification process.

Step 1

After logging in to Client Manager, click (1) your icon > (2) Identity verification in the top right corner.

After logging in to Client Manager, tap (1) your icon > (2) Identity verification in the top right corner.

Client Manager settings
Client Manager settings

Step 2

Check your identity verification level. If your documents are ready, click "Start Level 1 authentication on your smartphone".

Check your identity verification level. If your documents are ready, tap "Start Level 1 authentication".

Starting verification
Starting verification
point Tip

Check out the following article for information on acceptable ID documents.

Step 3

Scan the QR code with your phone.

On the verification page, choose your document type.

QR code
Choose a document

On the verification page, choose your document type.

Choose a document

Step 4

Please hold the document in your hand and wait for the server connection.

Connecting to the server
Connecting to the server

Step 5

The back camera will turn on. Place the document face up, fit it in the frame, and hold the camera still. When the frame and camera icon turn green with the message "Please remain still", tap the camera icon to take a photo. It is successful if the message "The image has been saved" is displayed.

Front photo
Front photo

Follow the instructions on the screen and take photos of the (1) 65° view, (2) side, and (3) back of the document.

Photos of the other sides
Photos of the other sides
point Tip

Photos should be sharp and readable. Adjust the focus to make them clear.

Step 6

Next, the front camera will turn on. Fit your face in the frame, and hold the camera still. When the frame and camera icon turn green with the message "Please remain still", tap the camera icon to take a photo. It is successful if the message "The image has been saved" is displayed.

Front facing photo
Front facing photo

In the same way, take photos of your face at around 30 degrees to the (1) left and (2) right.

Side facing photos
Side facing photos
point Tip

Take photos in good lighting where your face can be recognized properly. Backlight should be avoided. Adjust the focus to make your face clear.

Step 7

The following email will be sent to your email address. It will take up to one business day to review the documents. Once the review process is completed, we will send you another email.

Subject:【Myforex】Your identity document has been accepted

Document received email
Document received email

Step 8

Once the review process is completed, we will send you the following email. If your application is incomplete, we will also contact you by email.

Subject:【Myforex】All features have been activated

Activation email
Activation email

Step 9

After completing the verification, please make sure the status has been changed to Approved.

Identity verification status
Identity verification status

作成日

Created

2023.09.19

最終更新

Last updated

2023.11.29

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