Created
:2023.07.28
If your two-factor authentication method is set to "Two-factor authentication with authenticator app" and you can no longer receive a security code because you have deleted your authenticator app or lost your phone, deactivate the authenticator app as follows. If you disable the authenticator app, the authentication method will be "Login password authentication".
When logging in to the Client Manager, the two-factor authentication page will open. Click "If you can't use the app".
When logging in to the Client Manager, the two-factor authentication page will open. Tap "If you can't use the app".
The window to disable the app authentication will open. Click the two "Get code" buttons for your phone (top) and email address (bottom).
The window to disable the app authentication will open. Tap the two "Get code" buttons for your phone (top) and email address (bottom).
Different security codes will be sent to your phone and email address.
Subject:【Myforex】Myforex security code
Enter (1) the security code sent to your phone and (2) the one sent to your email address and click (3) "Verify".
Enter (1) the security code sent to your phone and (2) the one sent to your email address and tap (3) "Verify".
The security codes expire after the following periods of time. If the code expires, click "Resend" to receive a new one.
Security codes sent to your phone: 10 minutes
Security codes sent to your email address: 1 hour
Once verified, you will see the message "Your two-factor authentication method has been changed to 'login password authentication'". Your two-factor authentication method has been changed to the login password. After clicking "Close", you will be redirected to the login page. Enter your email address and password, and then enter your password again on the two-factor authentication page to log in.
Once verified, you will see the message "Your two-factor authentication method has been changed to 'login password authentication'". Your two-factor authentication method has been changed to the login password. After tapping "Close", you will be redirected to the login page. Enter your email address and password, and then enter your password again on the two-factor authentication page to log in.
The authentication method can be changed after logging in to the Client Manager. The following methods are available.
Related articles: | Login password authentication |
Two-factor authentication with SMS | |
Two-factor authentication with authenticator app |
Created
:2023.07.28
Last updated
:2024.05.28
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
We hope you find this article useful. Any comments or suggestions will be greatly appreciated.
We are also looking for writers with extensive experience in forex and crypto to join us.
Please contact us at support@myforex.com
Disclaimer:
All information and content provided on this website is provided for informational purposes only and is not intended to solicit any investment. Although all efforts are made in order to ensure that the information is correct, no guarantee is provided for the accuracy of any content on this website. Any decision made shall be the responsibility of the investor and Myforex does not take any responsibility whatsoever regarding the use of any information provided herein.
The content provided on this website belongs to Myforex and, where stated, the relevant licensors. All rights are reserved by Myforex and the relevant licensors, and no content of this website, whether in full or in part, shall be copied or displayed elsewhere without the explicit written permission of the relevant copyright holder. If you wish to use any part of the content provided on this website, please ensure that you contact Myforex.