I can't log in using my authenticator app.

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I can't log in using my authenticator app.

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If your two-factor authentication method is set to "Two-factor authentication with authenticator app" and you can no longer receive a security code because you have deleted your authenticator app or lost your phone, deactivate the authenticator app as follows. If you disable the authenticator app, the authentication method will be "Login password authentication".

Step 1

When logging in to the Client Manager, the two-factor authentication page will open. Click "If you can't use the app".

When logging in to the Client Manager, the two-factor authentication page will open. Tap "If you can't use the app".

The authentication page after login
The authentication page after login

Step 2

The deactivation process window will appear. Click "Get" to receive a security code via your registered email address.

The deactivation process window will appear. Tap "Get" to receive a security code via your registered email address.

A security code will be sent to your registered email address.

Subject:【Myforex】Myforex security code

The window to disable the app authentication
The window to disable the app authentication

Step 3

Once verified, you will see the message "Your two-factor authentication method has been changed to 'login password authentication'". Your two-factor authentication method has been changed to the login password. After clicking "Close", you will be redirected to the login page. Enter your email address and password, and then enter your password again on the two-factor authentication page to log in.

Once verified, you will see the message "Your two-factor authentication method has been changed to 'login password authentication'". Your two-factor authentication method has been changed to the login password. After tapping "Close", you will be redirected to the login page. Enter your email address and password, and then enter your password again on the two-factor authentication page to log in.

The confirmation window
The confirmation window
point Tip

The authentication method can be changed after logging in to the Client Manager. The following methods are available.

Related articles: I want to change my two-factor authentication method to login password.
I want to use e-mail address for two-Factor authentication.
I want to use an authenticator app for two-factor authentication.

作成日

Created

：2023.07.28

最終更新

Last updated

：2025.01.27

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