I can't log in using my authenticator app.

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I can't log in using my authenticator app.

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If your two-factor authentication method is set to "Two-factor authentication with authenticator app" and you can no longer receive a security code because you have deleted your authenticator app or lost your phone, deactivate the authenticator app as follows. If you disable the authenticator app, the authentication method will be "Login password authentication".

Step 1

When logging in to the Client Manager, the two-factor authentication page will open. Click "If you can't use the app".

When logging in to the Client Manager, the two-factor authentication page will open. Tap "If you can't use the app".

The authentication page after login
The authentication page after login

Step 2

The window to disable the app authentication will open. Click the two "Get code" buttons for your phone (top) and email address (bottom).

The window to disable the app authentication will open. Tap the two "Get code" buttons for your phone (top) and email address (bottom).

Different security codes will be sent to your phone and email address.

Subject:【Myforex】Myforex security code

The window to disable the app authentication
The window to disable the app authentication

Step 3

Enter (1) the security code sent to your phone and (2) the one sent to your email address and click (3) "Verify".

Enter (1) the security code sent to your phone and (2) the one sent to your email address and tap (3) "Verify".

Disabling process
Disabling process
caution Note

The security codes expire after the following periods of time. If the code expires, click "Resend" to receive a new one.

Security codes sent to your phone: 10 minutes
Security codes sent to your email address: 1 hour

Step 4

Once verified, you will see the message "Your two-factor authentication method has been changed to 'login password authentication'". Your two-factor authentication method has been changed to the login password. After clicking "Close", you will be redirected to the login page. Enter your email address and password, and then enter your password again on the two-factor authentication page to log in.

Once verified, you will see the message "Your two-factor authentication method has been changed to 'login password authentication'". Your two-factor authentication method has been changed to the login password. After tapping "Close", you will be redirected to the login page. Enter your email address and password, and then enter your password again on the two-factor authentication page to log in.

The confirmation window
The confirmation window
point Tip

The authentication method can be changed after logging in to the Client Manager. The following methods are available.

Related articles: Login password authentication
Two-factor authentication with SMS
Two-factor authentication with authenticator app

作成日

Created

：2023.07.28

最終更新

Last updated

：2024.11.08

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