Created
：2023.09.29
My ID documents are not approved.
My ID documents are not approved.
If your ID documents are not approved, check your verification status. When the status is Deficiency, resubmit the documents from "Start Level 1 authentication on your smartphone".
Please follow the steps below to check your identity verification level.
Step 1
After logging in to Client Manager, click (1) your icon > (2) Identity verification in the top right corner.
After logging in to Client Manager, tap (1) your icon > (2) Identity verification in the top right corner.
Step 2
Check your identity verification level. If there is a message (1) "Please complete the identity verification procedure to confirm your registration details.", and the status is (2) Deficiency, click (3) "Start Level 1 authentication on your smartphone" to retry the verification.
Check your identity verification level. If there is a message (1) "Please complete the identity verification procedure.", and the status is (2) Deficiency, tap (3) "Start Level 1 authentication" to retry the verification.
There are five verification statuses.
| Action required | Documents have been submitted and are awaiting verification by the support desk. |
|---|---|
| Verifying | The support desk is reviewing the submitted documents. |
| Approved | The support desk has approved the submitted documents. |
| Deficiency | The submitted documents were found to be incomplete and the support desk couldn't verify your identity. |
| Closed | You have decided to redo eKYC. |
Please read the following article for how to verify your identity.
Related article: How do I verify my identity?
Step 3
Documents are usually reviewed within one business day and the results will be sent to your email. Check your identity verification level on the (1) Identity verification page. If your identity has been verified successfully, you will see a message (2) "All certificates have been verified.", and the status will be (3) Approved.
Documents are usually reviewed within one business day and the results will be sent to your email. Check your identity verification level on the (1) Identity verification page. If your identity has been verified successfully, you will see a message (2) "Certificate verification is completed.", and the status will be (3) Approved.
Last updated
：2024.05.24
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