My ID documents are not approved.

My ID documents are not approved.

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If your ID documents are not approved, check your verification status. When the status is Deficiency, resubmit the documents from "Start Level 1 authentication on your smartphone".

Please follow the steps below to check your identity verification level.

Step 1

After logging in to Client Manager, click (1) your icon > (2) Identity verification in the top right corner.

After logging in to Client Manager, tap (1) your icon > (2) Identity verification in the top right corner.

Client Manager settings
Client Manager settings

Step 2

Check your identity verification level. If there is a message (1) "Please complete the identity verification procedure to confirm your registration details.", and the status is (2) Deficiency, click (3) "Start Level 1 authentication on your smartphone" to retry the verification.

Check your identity verification level. If there is a message (1) "Please complete the identity verification procedure.", and the status is (2) Deficiency, tap (3) "Start Level 1 authentication" to retry the verification.

Check your identity verification level 1
Check your identity verification level 1

There are five verification statuses.

Action requiredDocuments have been submitted and are awaiting verification by the support desk.
VerifyingThe support desk is reviewing the submitted documents.
ApprovedThe support desk has approved the submitted documents.
DeficiencyThe submitted documents were found to be incomplete and the support desk couldn't verify your identity.
ClosedYou have decided to redo eKYC.

Please read the following article for how to verify your identity.

Step 3

Documents are usually reviewed within one business day and the results will be sent to your email. Check your identity verification level on the (1) Identity verification page. If your identity has been verified successfully, you will see a message (2) "All certificates have been verified.", and the status will be (3) Approved.

Documents are usually reviewed within one business day and the results will be sent to your email. Check your identity verification level on the (1) Identity verification page. If your identity has been verified successfully, you will see a message (2) "Certificate verification is completed.", and the status will be (3) Approved.

Check your identity verification level 2
Check your identity verification level 2

作成日

Created

2023.09.29

最終更新

Last updated

2023.12.12

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