My camera doesn't turn on.

For the best experience, use Chrome or Safari to verify your identity (eKYC) on Myforex. If the camera on your smartphone doesn't start during verification, it may be due to your device's permissions or browser settings. Please check permissions and camera/microphone settings beforehand.

Before you start

When the verification process starts, a pop-up window will ask you to allow access to the camera. If the screen is blank or the recording button doesn't work, access may not have been allowed properly.

Allow access to camera
Allow access to camera
caution Note

If the "Request camera fail, please try again ! " error message appears and the camera does not work, you need to turn on the camera permission setting in your browser app. Also, the camera may not work if it is running on the other browser tab. In this case, please close the unused tabs and restart the device to see if the camera works.

Android Chrome

Step 1

Open the Chrome app on your Android device.

Android 1
Android 1

Step 2

Tap the Settings button (︙) at the top right.

Android 2
Android 2

Step 3

Tap "Settings".

Android 3
Android 3

Step 4

Tap "Site settings".

Android 4
Android 4

Step 5

Choose Camera and Microphone.

Android 5
Android 5

Step 6

Slide the button to the right. The button will change its color and the camera and microphone will be available. (*1)

(*1)These steps may differ depending on your device.

Android 6
Android 6
point Tip

If eKYC (https://devekyc.p2t.sg) is under Blocked, tap the URL and choose "Allow".

Android site settings
Android site settings

iPhone Safari

Step 1

Tap Settings on the home screen.

iPhone Safari 1
iPhone Safari 1

Step 2

Tap "Safari".

iPhone Safari 2
iPhone Safari 2

Step 3

In the Settings for Websites section, tap Camera and Microphone.

iPhone Safari 3
iPhone Safari 3

Step 4

Choose "Allow" instead of "Ask" or "Deny" to enable the camera and microphone.

iPhone Safari 4
iPhone Safari 4
point Tip

When it's set to Allow, the camera can be accessed at any time. After identity verification is complete, change the settings as needed.

iPhone Chrome

Step 1

Tap Settings on the home screen.

iPhone Chrome 1
iPhone Chrome 1

Step 2

Tap "Chrome".

iPhone Chrome 2
iPhone Chrome 2

Step 3

Slide the button to the right for Camera and Microphone. The button will change its color and the camera and microphone will be available.

iPhone Chrome 3
iPhone Chrome 3

作成日

Created

2023.11.21

最終更新

Last updated

2024.02.16

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