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            1. I got an error when I entered a security code for the phone verification.

              Account settings
              If the message "The security code is incorrect. Please try again." appears, the secur...
              date Created：2023.07.31
              最終更新 Last updated：2024.09.19

            2. How do I verify my identity?

              Account settings
              Level 1 authentication verifies your identity with a government-issued identification document....
              date Created：2023.09.19
              最終更新 Last updated：2024.09.19

            3. How do I set up my profile?

              Account settings
              Please set up your profile after creating your account. Once you have completed setting up your...
              date Created：2023.09.28
              最終更新 Last updated：2023.11.29

            4. What documents do I need for identity verification?

              Account settings
              Myforex requires the following identification documents to verify your identity. Japanese citi...
              date Created：2023.09.29
              最終更新 Last updated：2023.10.03

            5. Can I update my identity verification?

              Account settings
              If you are in the process of submitting your identity documents or face authentication, you can...
              date Created：2023.09.29
              最終更新 Last updated：2023.12.01

            6. My ID documents are not approved.

              Account settings
              If your ID documents are not approved, check your verification status. When the status is Defic...
              date Created：2023.09.29
              最終更新 Last updated：2024.05.24

            7. How do I change my address?

              Account settings
              You can change your address in the profile settings after logging in to Myforex. Please note th...
              date Created：2023.09.29
              最終更新 Last updated：2023.11.29

            8. How do I change my name on Myforex?

              Account settings
              You can change your name in the profile settings after logging in to Myforex. Please note that ...
              date Created：2023.10.03
              最終更新 Last updated：2023.11.29

            9. How long does identity verification take?

              Account settings
              Documents are usually reviewed within one business day. The results will be sent to your email....
              date Created：2023.10.10
              最終更新 Last updated：2024.05.28

            10. Can I submit the My Number notification card as an ID document?

              Account settings
              No, we don't accept the My Number notification card as an ID document. Please submit an ID ...
              date Created：2023.10.10
              最終更新 Last updated：2024.05.28

            11. Can I submit an ID document with my old address?

              Account settings
              Yes, you can submit an ID document even if the address on it is different from the one register...
              date Created：2023.10.10
              最終更新 Last updated：2024.05.28

            12. Can I submit an ID document with my old name?

              Account settings
              No, we can't accept an ID document if the name is different from the one registered on Myfo...
              date Created：2023.10.10
              最終更新 Last updated：2024.05.28

            13. Can I verify my identity without photo ID?

              Account settings
              No, you can't verify your identity without a photo ID. An ID document with your photo, such...
              date Created：2023.10.10
              最終更新 Last updated：2024.05.28

            14. Can I use devices other than smartphones for identity verification?

              Account settings
              Identity verification (eKYC) is not available on devices other than smartphones and tablets. Th...
              date Created：2023.10.18
              最終更新 Last updated：2023.11.29

            15. What is eKYC?

              Account settings
              eKYC, or electronic Know Your Customer, is a system to complete identity verification on the In...
              date Created：2023.10.27
              最終更新 Last updated：2024.05.24

            16. My camera doesn't turn on.

              Account settings
              For the best experience, use Chrome or Safari to verify your identity (eKYC) on Myforex. If the...
              date Created：2023.11.21
              最終更新 Last updated：2024.02.16

            17. What is voice verification?

              Account settings
              Voice verification is a feature that sends you a security code by calling to your phone number....
              date Created：2023.11.29
              最終更新 Last updated：2024.01.11

            18. Can I use the same account on multiple devices simultaneously?

              Account settings
              No, you can't log in to one Myforex account from multiple ces at the same time. Simultaneou...
              date Created：2023.12.19
              最終更新 Last updated：2024.05.24

            19. How long does it take to sign up?

              Account settings
              Our account registration takes only a few minutes. Please have your email address and a phone n...
              date Created：2023.12.22
              最終更新 Last updated：2024.05.30

            20. Can I have multiple accounts on Myforex?

              Account settings
              No, Myforex allows only one account per person. You can't create multiple accounts, even wi...
              date Created：2023.12.22
              最終更新 Last updated：2024.06.05

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