I got a message "Service unavailable".

Please ensure the correct trading platform is selected and that the server name, account type, account ID, and password are entered accurately, with no full-width/half-width discrepancies or extra spaces, as any errors may prevent a successful connection.

Click the eye icon on the right side of the input field to display your password and check for typing errors, such as incorrect capitalization or confusion between letters and numbers. Please note that passwords are case-sensitive.

Tap the eye icon on the right side of the input field to display your password and check for typing errors, such as incorrect capitalization or confusion between letters and numbers. Please note that passwords are case-sensitive.

Depending on the source, extra spaces or line breaks may be included before or after the copied text. Deleting the input and re-entering it manually may help ensure accuracy.

If your password has been changed, your login details may be outdated. Please ensure you are using your latest credentials, as this may cause login or portfolio registration errors.

If the issue persists after trying the above steps, please contact our support desk via the contact form.