I have issues with portfolio synchronization

If you encounter issues syncing your portfolio, checking the "Sync status" displayed on the screen will help you understand the current situation and the necessary actions to take. Many issues, such as temporary errors, can be resolved by following a few simple steps yourself.

This FAQ explains the three sync statuses, their meanings, and the specific troubleshooting steps to restore your sync to a normal state.

Three sync statuses and their meanings

Syncing

If the screen displays "Syncing properly.", your portfolio is updating without any issues and is operating as expected.

Paused

If the screen displays "Sync is paused," it means that you have manually paused the portfolio sync.

In most cases, sending a sync request by clicking the "Sync" button on the screen will return the status to "Syncing".

Synchronization error

If the portfolio screen displays "Synchronization error.", it means access to your trading account cannot be established. This may be due to MT server (broker-side) maintenance, temporary connection errors, or account suspension/closure.

What to do when status is "Paused" or "Synchronization error."

Manual sync request

Using the "Synchronize" button on the portfolio screen sends a sync request, and the system attempts to retrieve the latest trade data.

Using the "Sync" button on the portfolio screen sends a sync request, and the system attempts to retrieve the latest trade data.

Since this operation often resumes synchronization for temporary errors or "Paused" states, please try this first.

Checking and modifying account information

If manual synchronization does not resolve the issue, the password or server name registered for your MT4/MT5 account in the portfolio may be outdated.

Please check again to see if there have been any changes to your password or server details.

If changes were made, updating your settings to the latest information via "Change account" will allow synchronization to resume normally.

Please refer to the following article for detailed update instructions.

The MT4/MT5 server or password registered on my portfolio has changed.

If the issue persists

If the error is not resolved after attempting all of the above troubleshooting steps, please contact us via the contact form.

Attaching a screenshot of the screen displaying the error will help us assist you more smoothly.

Created

：2024.02.29

Last updated

：2026.07.29

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