Account settings

Account settings(47)

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  1. I got an error when I entered a security code for the phone verification.

    Account settings
    If the message "The security code is incorrect. Please try again." appears, the secur...
  2. How do I verify my identity?

    Account settings
    Level 1 authentication verifies your identity with a government-issued identification document....
  3. How do I set up my profile?

    Account settings
    Please set up your profile after creating your account. Once you have completed setting up your...
  4. What documents do I need for identity verification?

    Account settings
    Myforex requires the following identification documents to verify your identity. Japanese citi...
  5. Can I update my identity verification?

    Account settings
    If you are in the process of submitting your identity documents or face authentication, you can...
  6. My ID documents are not approved.

    Account settings
    If your ID documents are not approved, check your verification status. When the status is Defic...
  7. How do I change my address?

    Account settings
    You can change your address in the profile settings after logging in to Myforex. Please note th...
  8. How do I change my name on Myforex?

    Account settings
    You can change your name in the profile settings after logging in to Myforex. Please note that ...
  9. How long does identity verification take?

    Account settings
    Documents are usually reviewed within one business day. The results will be sent to your email....
  10. Can I submit the My Number notification card as an ID document?

    Account settings
    No, we don't accept the My Number notification card as an ID document. Please submit an ID ...
  11. Can I submit an ID document with my old address?

    Account settings
    Yes, you can submit an ID document even if the address on it is different from the one register...
  12. Can I submit an ID document with my old name?

    Account settings
    No, we can't accept an ID document if the name is different from the one registered on Myfo...
  13. Can I verify my identity without photo ID?

    Account settings
    No, you can't verify your identity without a photo ID. An ID document with your photo, such...
  14. Can I use devices other than smartphones for identity verification?

    Account settings
    Identity verification (eKYC) is not available on devices other than smartphones and tablets. Th...
  15. What is eKYC?

    Account settings
    eKYC, or electronic Know Your Customer, is a system to complete identity verification on the In...
  16. My camera doesn't turn on.

    Account settings
    For the best experience, use Chrome or Safari to verify your identity (eKYC) on Myforex. If the...
  17. What is voice verification?

    Account settings
    Voice verification is a feature that sends you a security code by calling to your phone number....
  18. Can I use the same account on multiple devices simultaneously?

    Account settings
    No, you can't log in to one Myforex account from multiple ces at the same time. Simultaneou...
  19. How long does it take to sign up?

    Account settings
    Our account registration takes only a few minutes. Please have your email address and a phone n...
  20. Can I have multiple accounts on Myforex?

    Account settings
    No, Myforex allows only one account per person. You can't create multiple accounts, even wi...

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